试题详情
- 单项选择题If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?()
A、End the call quickly, even if a solution has not been found.
B、Ask the caller to call back in a while.
C、Put the caller on hold briefly and take a deep breath.
D、Pass the caller to another support representative.
- C
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